Transcom International

I developed and implemented training materials and courses for teleservice representatives. I liaised with clients in developing bespoke training programs for their campaigns, and traveled to Manila in the Philippines to set up new off-shore call center operations there. I enjoyed the work, but I felt I’d gone as high as I could without formal education, so in 2008, I enrolled at Brock University. I worked here part-time until 2010, however, and the firm was good enough to let me fit my schedule around my classes.