My first “real” job, at the UK’s largest independent computer retailer, saw me perform hardware upgrades and repairs, as well as software support for Windows and Mac platforms. I brought my “computer geek” skills to the job, but I learned a lot about task management and working in teams. I was promoted to senior technician after a short time. I deputized for the customer service manager and helped to run a team of ten technicians and customer service agents, but I still did hardware and software repairs, upgrades, and maintenance. I left when I moved to Canada.